ManageFirst: Customer Service with Exam Voucher, 2E
The ManageFirst: Customer Service with Exam Voucher, 2nd Edition is the official printed textbook and certification bundle from the National Restaurant Association Educational Foundation (NRAEF), designed for entry-level customer service and guest experience training in hospitality and restaurant management programs.
This comprehensive resource covers essential topics including customer service fundamentals, customer-centric strategies, effective service delivery, guest interaction skills, service recovery techniques, and designing/implementing successful customer service programs. It features structured content, learning activities, case studies, and real-world scenarios aligned with current hospitality industry standards, plus an included online exam voucher to take the corresponding ManageFirst certification assessment.
Key Features
- Print textbook format with perpetual physical ownership + access code for exam voucher
- Practical scenarios, activities, and best practices for exceptional guest service
- Fully aligned with the current ManageFirst curriculum (2nd Edition)
- Combines study material and certification exam access in one convenient bundle
Ideal for:
- Hospitality and culinary students pursuing customer service certification
- Instructors and training providers delivering ManageFirst programs
- Professionals building core competencies in guest experience and service excellence
Choose official NRAEF materials—the gold standard in hospitality education—for accurate, career-focused training with a direct path to certification. Compatible with ProStart® and other NRA programs. Note: The exam voucher allows you to schedule and take the official ManageFirst certification exam through the designated system. After purchase, your printed textbook with voucher access code ships directly to you.
The ManageFirst: Customer Service with Exam Voucher, 2E is an entry-level textbook bundle developed by the National Restaurant Association Educational Foundation (NRAEF). As part of the ManageFirst curriculum, this resource is designed to help students, instructors, and hospitality professionals develop essential guest service and customer experience skills. It combines structured instructional content with an included online exam voucher, allowing learners to prepare for and complete the corresponding ManageFirst certification exam.
What’s Covered in This Textbook with Exam Voucher?
This material provides in-depth coverage of:
- Customer service fundamentals and customer-centric service strategies
- Service delivery, guest interaction, and service recovery techniques
- Designing and implementing effective customer service programs
The content includes learning activities, case studies, and real-world scenarios that support course objectives and industry readiness.
Key Features
- Format: Print (Textbook with access code)
- Content Type: Textbook with Exam Voucher
- Access Duration: Voucher-based (as per exam provider terms)
- Target Industry: Hospitality and Restaurant Management
Who is this for?
- Hospitality and culinary training providers
- Instructors delivering ManageFirst programs
- Students preparing for customer service roles and certification in hospitality
Why Choose Official NRAEF Materials?
- Accuracy: Direct alignment with hospitality customer service standards
- Career Prep: Combines structured learning with certification pathway
- Quality: The gold standard for restaurant and hospitality education
FAQ Section
How do I access my exam voucher?
After purchase, the exam voucher is included as an access code and can be used to schedule the exam through the official ManageFirst system.
Is this the latest edition?
Yes. This is the 2nd edition (2E), aligned with the current ManageFirst curriculum.
Does this include the actual certification exam?
Yes. This bundle includes an exam voucher, which allows you to take the corresponding ManageFirst certification exam.
Is this valid for the ProStart® program?
Yes. ManageFirst materials are widely used within National Restaurant Association training programs, including ProStart where applicable.
